Account for heating and cooling. Understand the costs.
A clear heating bill starts well before it reaches the resident. Readings must match the right unit, costs the right period and allocation the building’s setup. meterra brings these tasks together in a coordinated billing and service concept, helping property teams explain charges and resolve enquiries.
We assess which meters and systems can be retained, what data is accessible and where additional equipment is needed.
02
Make cost allocation clear
Fixed and consumption-based shares are linked to the relevant billing period, making it possible to explain how a building’s total costs become the charge for an individual unit.
03
Answer questions in context
AI is intended to help interpret readings and billing questions. The service team handles cases that need further assessment.
From where you are to the right solution.
We start with your building as it is today. Together, we work out the next steps.
01
Review the building
We assess heating and cooling systems, units, metering arrangements and existing contracts.
02
Agree on data and allocation
Together, we establish data access, cost items, billing periods and the rules applicable to the property.
03
Set up billing and support
We define review and approval responsibilities, service contacts and how billing enquiries will be handled.
What we bring together
From building systems to each resident’s share.
For heating and cooling, we examine the full allocation chain. Applicable rules and technical requirements are established for each property.
01
Systems and units
Heat sources, cooling systems, meters and supplied areas form the starting point, alongside occupancy periods and the separation of water-heating costs.
02
Costs and readings
Energy invoices, readings and billing periods are reviewed for completeness and correct assignment. Discrepancies and missing information receive a defined route for resolution.
03
Billing and information
We agree allocation, checks and approvals. Where heating and hot-water equipment is remotely readable, monthly consumption information also needs to be included in the plan.
An everyday building scenario
Lower consumption. A higher bill?
A resident uses less heat but faces a higher balancing payment. A useful explanation separates energy prices, consumption, fixed charges and advance payments. Together, these explain the change from the previous year.
That is why we plan support around the actual bill: what information should the first answer contain, and when does a specialist need to take over?
